Refund policy

https://admin.shopify.com/store/fitthree-com/settings/legal/refund

Refund Policy

At FITTHREE, we strive to deliver high-quality meals and excellent service. However, we understand that issues can occasionally arise. To address these situations fairly, we have the following refund policy in place:

  • Refund Eligibility: Refunds are not guaranteed and are issued at our discretion. We assess refund requests on a case-by-case basis to ensure fairness for all our customers.

  • Valid Evidence Required: To process a refund request, you must provide clear photo evidence of the issue. This could include:

    • Images of meals showing significant quality concerns, such as spoilage, contamination, or incorrect items.
    • Proof of non-delivery, such as a screenshot of a failed tracking update or communication confirming the delivery did not occur.

  • How to Submit a Refund Request:

    1. Email our customer support team at contact@fitthree.com within 24 hours of delivery.
    2. Include your order number, a detailed description of the issue, and any relevant evidence.

  • Non-Refundable Situations:

    • Refunds will not be issued for subjective concerns such as personal taste preferences.
    • Incorrect storage or mishandling of meals after delivery voids eligibility for a refund.
    • We reserve the right to replace ingredients with similar ingredients based on availability.

Our goal is to resolve issues quickly and fairly while maintaining the integrity of our refund process. If you have any concerns, don’t hesitate to reach out to our support team—we’re here to help!